Shipping policy
Last updated: 8 August 2026
This Shipping Policy explains how we process, ship, and deliver orders placed with VEYORA. It applies to all orders placed through veyorauk.myshopify.com.
1. Order Processing Time
All orders are processed within 2–7 business days of purchase, excluding weekends and public holidays. Processing time refers to the time it takes us to prepare, pack, and hand your order to the carrier — it is separate from transit/delivery time.
During busy periods (e.g., sales, holidays, or promotional events), processing may take slightly longer. If there is a significant delay, we will notify you by email.
2. Shipping Rates
We currently offer flat-rate shipping on all orders, displayed and confirmed at checkout before you complete your purchase. The exact rate may vary depending on your delivery destination once international shipping is enabled (see Section 3).
3. Shipping Destinations
- United Kingdom — Currently our primary and fully active shipping destination. All UK orders are treated as domestic shipments.
- United States & European Union — We are in the process of enabling shipping to these regions and expect this to be available shortly. Once active, orders to the US and EU will be treated as international shipments, subject to the customs terms in Section 6.
If you attempt to check out from a region we are not yet shipping to, this will be indicated at checkout, and no order will be processed for that destination until shipping is enabled.
4. Estimated Delivery Times
Delivery times begin once an order has shipped (i.e., after the processing time in Section 1) and are estimates only, not guarantees:
| Destination | Estimated Delivery Time (after dispatch) |
|---|---|
| United Kingdom (domestic) |              2–7 business days |
| United States (international) |             5–14 business days |
| European Union (international) |              3–7 business days |
Delivery estimates depend on the shipping carrier and may be affected by customs processing for international orders, weather, or other events outside our control.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information where available. Please allow up to 24–48 hours for tracking data to update after dispatch.
6. Customs, Duties & Import Taxes (US & EU Orders)
For orders shipped to the United States or European Union once those regions are active, please note:
- Your order may be subject to customs duties, import taxes, or fees imposed by your country's customs authority.
- These charges are not included in the product price or shipping cost and are the responsibility of the customer.
- We have no control over these fees and cannot predict their amount, as they vary by country and order value.
- Customs delays are outside our control and are not considered a shipping delay on our part.
7. Shipping Delays
While we make every effort to meet estimated delivery times, delays can occur due to carrier issues, customs processing, weather, or other circumstances beyond our control. If your order is significantly delayed, please contact us at veyorabrand@outlook.com and we will assist in locating your package or determining next steps.
8. Lost or Damaged Packages
If your order arrives damaged, or tracking indicates delivery but you have not received your package, please contact us within 7 days of the expected delivery date at veyorabrand@outlook.com with your order number. We will work with the carrier to investigate and, where appropriate, arrange a replacement or refund in line with our Return & Refund Policy.
9. Incorrect Shipping Address
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer. If you notice an error immediately after placing your order, contact us as soon as possible — we cannot guarantee changes once an order has entered processing.
10. Contact Us
For any questions about shipping or an order in transit, please contact us at:
Email: veyorabrand@outlook.com